Privacy Policy

Overview

OxenMed ("we," "us," or "our") is committed to protecting your privacy and the security of your personal health information. This Privacy Policy describes how we collect, use, and safeguard your information when you use our telehealth platform.

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Your protected health information (PHI) is handled in accordance with HIPAA Privacy and Security Rules. We maintain administrative, technical, and physical safeguards to protect your PHI.

Information We Collect

• Personal information (name, email address, date of birth, shipping address)
• Health information provided during medical assessments
• Payment and billing information (processed securely by our payment partners)
• Usage data (pages visited, features used) for service improvement
• Device and browser information for security purposes

How We Use Your Information

• To facilitate telehealth consultations with licensed providers
• To process and fulfill prescription orders
• To communicate with you about your treatment and account
• To improve our services, website, and user experience
• To comply with legal and regulatory requirements

Information Sharing

We do not sell your personal information. We share information only with: licensed healthcare providers involved in your care, licensed pharmacies fulfilling your prescriptions, payment processors, and as required by law.

Data Security

We implement industry-standard security measures including 256-bit encryption in transit and at rest, role-based access controls, regular security audits, and secure data centers. All data transmission between your browser and our servers is encrypted using TLS 1.3.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your health records. To exercise any of these rights, contact us at privacy@oxenmed.com.